Dashboard & Analytics 

The Dashboard provides both an overview and detailed insights into the AI Chatbot’s performance, helping administrators make data-driven decisions.

Usage Metrics

Real-time usage statistics

• Number of users who have interacted with the AI Chatbot

• Total number of conversations

• Average number of messages per conversation

• Number of chatbot responses sent

• Total links and documents uploaded to the AI Chatbot

• Total number of completed forms (Order, Contact, Survey)

• Negative rating rate (if rating feature is enabled)

• Ability to filter metrics by time range (day/week/month)

• Number of reactions (like, love, neutral, dislike)

Customer Satisfaction Metrics

Topic Interest Chart: Analyzes and displays the topics customers are most interested in, based on labels assigned to conversations.

Sentiment Analytics & CSAT

• AI automatically analyzes customer sentiment (positive, negative) and satisfaction level (CSAT) for each chat.

• The system summarizes sentiment trends over time, enabling timely management and handling of negative conversations.

• Displays the percentage breakdown of each reaction type (if the reaction feature is enabled in the chat window).

Data Analytics

By combining AI Chatbot data with website behavioral data, you gain a complete view of the customer journey. You can analyze where customers interact with the bot, which pages they visit next, and at what point they stop engaging or leave (drop-off points). This data is crucial for optimizing chatbot content, user flow, and sales campaigns, ultimately increasing conversion rates.

• Website traffic statistics and events related to the AI Chatbot

• Conversion funnel statistics from the AI Chatbot

• Visualization of the customer journey on the website step-by-step