Getting Started

Welcome, administrator, to the Easy AI Chat management system - a next-generation AI Chatbot platform designed to automate and enhance customer interactions across all channels. By leveraging the power of advanced Large Language Models (LLMs) from OpenAI and Google, combined with Retrieval-Augmented Generation (RAG) technology, Easy AI Chat not only deeply understands user queries but also delivers accurate and timely responses based on your business’s customized knowledge base.

Easy AI Chat is the ideal solution for E-commerce businesses looking to optimize their sales and customer service processes - from automatically answering frequently asked questions and assisting with orders, to collecting potential customer information and analyzing interaction performance.

Key Features of Easy AI Chat

• Flexible Setup: Quickly create an AI chatbot from a website URL or connect directly to your Facebook Fanpage.
  Multi-source Training: Supports a wide range of data formats, from automated to manual input, ensuring your AI chatbot has the most comprehensive knowledge base tailored to your business’s existing data.

• Customizable Interface & Personality: Personalize the AI chatbot to align with your brand and communication style through language, tone of voice, and brand identity elements.

• Omnichannel Integration: Expand chatbot interactions across your website, Facebook Messenger, Zalo OA, and other platforms to maximize engagement on popular channels.

• Conversation Management & Livechat: Monitor, analyze, and step in to handle conversations when necessary.

• User & Customer Management: Build detailed customer profiles and manage contact/order form submissions.

• Extended Marketplace: Deploy AI beyond the chat window, integrating it into other sections of your website to enhance user experience and gather customer insights across all touchpoints.

• Advanced Dashboard & Analytics: Deliver visual reports on chatbot performance and customer behavior.

Practical Applications (Use Cases)

Sales

• Provide product/service consultation, compare products, and summarize product benefits.

• Assist with order placement, fill out contact forms, and collect potential customer information.

• Suggest complementary products or items previously viewed.

• Integrate shopping cart within the chat window and enable OTP-based login.

Customer Service

• Automatically answer frequently asked questions (FAQs) regarding policies, warranties, and shipping.

• Resolve basic issues to reduce the workload of the support team.

• Collect customer feedback, analyze sentiment to improve service quality.

• Escalate complex or urgent cases to live chat with an admin.